Transfer

Transfer interface : files color

Green : mean that everything goes well.

Yellow : mean that your file encountered a warning.

The error message can be : Tracker did not respond or connection failed :

Your service does not receive answer from the tracker. First and foremost it is necessary to try to change pack localization.

1. Go to your Manager, then click " advanced Configuration " thumbnail,
2. Choose a country different from that at present selected.
3. Validate your choice with "Update".

If the problem persists, it will be necessary to contact the team which manages tracker concerned to report issu.

Red : mean that your file encountered an issu.

The error message : No data found :

This message indicates that the .torrent file don't find data which it is supposed to share. Generally this error is caused by:

1. A disappearance of files (via FTP or via transfer interface or data manager.).
   1. In this case, data are definitively deleted, it is necessary re download these data.
2. Change data directory, renommage for files or directories,
   1. Right-click on the .torrent in question from the sharing interface and click "Set download folder". In the fields provided for this purpose, specify the new data location .
   2. Please be carefull, this access path will always have to begin by /home/yourlogin. Click on "verify" from taskbar, then validate.
3. A deletion or a modification of the NFO file.
   1. In this case, you get an error because total weight does not match anymore to that has been registered for the torrent, even if it is a question some Kb.

 The error mesage : No space left :

This message indicates that you don't get any storage left to continu to exchange data

To know how much data are stored in your service :

1. Go to your manager, then choose service concerned.
2. You will find in your service manager homepage, above on the left, an indication concerning the available storage.
3. It is the only value that you must consider for your space of storage.

To delete data, several procedure are available according to your habits:

1. From your files manager, select data to delete, then from "..." icon choose delete.
2. Via FileZilla, make a right click on the file or folder concerned, then choose "Delete"
3. Since your transfer interface, select the .torrent to delete, then with a right click, choose " Remove from list and delete data ".

Once the data were deleted, storage is again available immediately. However, storage quota value is uptaded regularily.

*For any question, we remain at your disposal via :

1. Live Chat,
2. Ticket support.