Customer area Seedbox : Différence entre versions

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==Connecting to the customer area==
 
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[[Fichier:nanagerloginwater.png|thumb|350px|alt=Formulaire de connexion|]]
 
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Fill in the following
 
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*1 - Email Registration
 
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*2 - Password (case sensitive / lower case)
 
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*3 - Click on login to access the customer area.
 
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Options:
 
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Registration login details: To avoid having to fill out the form again
 
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*Forgot password
 
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** Find out your email
 
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** An email will be sent
 
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** Click on the link in the email
 
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** A new password will be sent.
 
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==Home client area==
 
==Home client area==
  
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*After logging in www.seedbox.fr, click on "Seedbox" buton to access to your manager, which provides access to all elements on the site:
  
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After logging in, you access the control panel, which provides access to all elements of the site:
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[[Fichier:Nouveau_managerred.png|700px]]
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*1 - Access to Seedbox
 
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*2 - Personal Information
 
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*3 - Invoices
 
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*4 - Support ticket and assistance
 
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*5 - logout the client area
 
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The left menu will remain visible throughout your visit.
 
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==Seedbox Summary==
 
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By clicking on "Interface", you access the summary page of your services:
 
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*1 - Your customer ID
 
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*2 - Link to a new order
 
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*3 - Access to support
 
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*4 - Seedbox type
 
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*5 - Price
 
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*6 - Cycle Billing
 
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*7 - Due Date
 
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*8 - Access to the manager of the Seedbox
 
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==bills summary==
 
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You can view your bills from the tab number two in the menu
 
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"My bills" allows you to view, download or print your invoices.
 
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A summary of your bills is indicated:
 
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*1 - The number of your invoice
 
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*2 - Issue Date
 
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*3 - Amount
 
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*4 - Status (Paid or not)
 
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*5 - Display of the invoice
 
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Renewal invoices are posted 10 days before the due date.
 
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Paying bills is done by clicking on "View Invoice", then click on the Paypal logo that appears at the top right of the invoice.
 
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==Access to customer support by email / ticket / live chat==
 
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Access to customer support can be done since,
 
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*The 3-button interface for your client,
 
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*The tab number 3 from the left menu.
 
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Here is listed all of your support request and,
 
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*1 - Date and time of opening ticket
 
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*2 - Department
 
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*3 - Topic
 
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*4 - State (Answered, pending or closed)
 
  
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To send a support request, click on "send a support request"
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#Here, you can find how data are stored in your seedbox manager.
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#Here, you can find how data are stored in your Safe space.
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#Actual location for data. Cliqck on it to change it.
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#Access to Nextcloud (data manager).
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#Access to P2P.
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#Access to Safe space.
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#Access to Plex service.
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#Here find all informations for services and plugins.
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#If you can not access to P2P, click here.

Version actuelle datée du 7 mai 2019 à 11:27

Home client area

  • After logging in www.seedbox.fr, click on "Seedbox" buton to access to your manager, which provides access to all elements on the site:

Nouveau managerred.png

  1. Here, you can find how data are stored in your seedbox manager.
  2. Here, you can find how data are stored in your Safe space.
  3. Actual location for data. Cliqck on it to change it.
  4. Access to Nextcloud (data manager).
  5. Access to P2P.
  6. Access to Safe space.
  7. Access to Plex service.
  8. Here find all informations for services and plugins.
  9. If you can not access to P2P, click here.
Récupérée de « https://wiki.seedbox.fr/index.php?title=Customer_area_Seedbox&oldid=12358 »