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| − | ==Connecting to the customer area==
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| − | [[Fichier:LOGINseedbox.enwater.png|thumb|250px|alt=Formulaire de connexion|]]
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| − | Fill in the following
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| − | *1 - Email Registration
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| − | *2 - Password (case sensitive / lower case)
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| − | *3 - Use this link if you have forgotten your password.
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| − | Click on login to access the customer area.
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| − | Options:
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| − | If you have forgotten your passwor, just click on, ''lost password'',
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| − | Fill your email adress in the case, and then you will receive a new password.
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| − | Registration login details: To avoid having to fill out the form again
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| − | *Forgot password
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| − | [[Fichier:resetpasswordwater.png|thumb|right|350px|]]
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| − | ** Find out your email
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| − | ** An email will be sent
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| − | ** Click on the link in the email
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| − | ** A new password will be sent.
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| | ==Home client area== | | ==Home client area== |
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| − | [[Fichier:welcomeinyourmanagerredWATER.png|thumb|200px]]
| + | *After logging in www.seedbox.fr, click on "Seedbox" buton to access to your manager, which provides access to all elements on the site: |
| − | After logging in, you access your manager, which provides access to all elements on the site: | |
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| − | *1 - Access to Seedbox
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| − | *2 - Personal Information
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| − | *3 - Documentation
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| − | [[Fichier:menuleftmanageredWATER.PNG|thumb|200px]]
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| − | the left menu is composed by quick link
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| − | *1 - Access to Seedbox
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| − | *2 - Access to Plugins
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| − | *3 - Order a new pack
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| − | *4 - Acces to your Invoices
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| − | *5 - Acces to your Commissions
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| − | *6- Acces to support
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| − | ==Seedbox Summary==
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| − | [[Fichier:accesinterfaceWATER.png|thumb|450px]]
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| − | By clicking on "Interface", you access the summary page of your services:
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| − | *1 - Your customer ID
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| − | *2 - Link to a new order
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| − | *3 - Access to support
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| − | *4 - Seedbox type
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| − | *5 - Price
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| − | *6 - Cycle Billing
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| − | *7 - Due Date
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| − | *8 - Access to the manager of the Seedbox
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| − | ==bills summary==
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| − | [[Fichier:billredwater.png|thumb|450px]]
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| − | You can view your bills from the tab number two in the menu
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| − | "My bills" allows you to view, download or print your invoices.
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| − | A summary of your bills is indicated:
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| − | *1 - The number of your invoice
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| − | *2 - Issue Date
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| − | *3 - Amount
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| − | *4 - Status (Paid or not)
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| − | *5 - Display of the invoice
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| − | Renewal invoices are posted 10 days before the due date.
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| − | Paying bills is done by clicking on "View Invoice", then click on the Paypal logo that appears at the top right of the invoice.
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| − | ==Access to customer support by email / ticket / live chat==
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| − | [[Fichier:supportwater.png|thumb|450px]]
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| − | Access to customer support can be done since,
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| − | *The button n°3 from your client web interface,
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| − | *The tab number 3 from the left menu.
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| − | Here is listed all of your support request and,
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| − | *1 - Date and time of opening ticket
| + | [[Fichier:Nouveau_managerred.png|700px]] |
| − | *2 - Department
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| − | *3 - Topic
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| − | *4 - State (Answered, pending or closed)
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| − | To send a support request, click on "send a support request"
| + | #Here, you can find how data are stored in your seedbox manager. |
| | + | #Here, you can find how data are stored in your Safe space. |
| | + | #Actual location for data. Cliqck on it to change it. |
| | + | #Access to Nextcloud (data manager). |
| | + | #Access to P2P. |
| | + | #Access to Safe space. |
| | + | #Access to Plex service. |
| | + | #Here find all informations for services and plugins. |
| | + | #If you can not access to P2P, click here. |
