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| − | ==Connecting to the customer area==
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| − | [[Fichier:enterwebsiteredwater.png|thumb|250px|alt=Formulaire de connexion|]]
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| − | Fill in the following
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| − | *1 - Email Registration
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| − | *2 - Password (case sensitive / lower case)
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| − | *3 - Request a password reset
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| − | Click on ''login'' to access to the customer area.
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| − | Options:
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| − | If you have forgotten your passwor, just click on, ''Request a password reset'',
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| − | Fill your email adress in the case, and then you will receive a new password.
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| − | Remember Me: To avoid having to fill out the form again
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| − | [[Fichier:lost emailredwater.png|thumb|right|250px|]]
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| − | *Forgot password
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| − | ** Enter your current email.
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| − | ** Click on ''send''
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| − | You will receive by email instructions to get a new password.
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| | ==Home client area== | | ==Home client area== |
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| − | [[Fichier:ecranacceuilmanagerredwater.png|thumb|200px]]
| + | *After logging in www.seedbox.fr, click on "Seedbox" buton to access to your manager, which provides access to all elements on the site: |
| − | After logging in, you access your manager, which provides access to all elements on the site: | |
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| − | *1 - Access to Seedbox
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| − | *2 - ''My account'' allow you to change password and email and contact support.
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| − | *3 - ''My billing area'' allow you to acces to your bills area, to add funds and manage your affiliate.
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| − | [[Fichier:changelanage.png|thumb|200px]]
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| − | [[Fichier:menuleftmanageredWATER.PNG|thumb|150px]]
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| − | ''You can at any time change interface language simply by clicking on the flag''
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| − | the left menu is composed by quick link
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| − | *1 - Access to Seedbox
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| − | *2 - Access to Plugins
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| − | *3 - Order a new pack
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| − | *4 - Acces to your Invoices
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| − | *5 - Acces to your Commissions
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| − | *6- Acces to support
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| − | ==bills summary==
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| − | [[Fichier:invoice01redwater.png|thumb|300px]]
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| − | You can view your bills from the tab number four in the menu
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| − | "My bills" allows you to view, download or print your invoices.
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| − | A summary of your bills is indicated:
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| − | *1 - The number of your invoice
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| − | *2 - Invoice created Date
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| − | *3 - Invoice due date
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| − | *4 - Amount
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| − | *5 - Status (Unpaid)
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| − | *6 - Status (paid)
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| − | Renewal invoices are posted 10 days before the due date.
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| − | Paying bills is done by clicking on "View Invoice", then click on the Paypal logo that appears at the top right of the invoice.
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| − | ==Access to customer support by email / ticket / live chat==
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| − | [[Fichier:ACCESSUPPORTREDWATER.png|thumb|250px]]
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| − | Access to customer support can be done since,
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| − | *The tab number 3 from the left menu.
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| − | [[Fichier:accessupportfooterwater.png.png|thumb|150px]]
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| − | or
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| − | *You can use direct link from the footer
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| − | Here is listed all of your support request and,
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| − | [[Fichier:TICKESUPPORT2REDWATER.png|thumb|350px]]
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| − | *1 - Date and time of opening ticket
| + | [[Fichier:Nouveau_managerred.png|700px]] |
| − | *2 - Department
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| − | *3 - Topic
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| − | *4 - State (Answered, pending or closed)
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| − | *5 - Answer date
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| − | To send a support request, click on "Open a new ticket"
| + | #Here, you can find how data are stored in your seedbox manager. |
| | + | #Here, you can find how data are stored in your Safe space. |
| | + | #Actual location for data. Cliqck on it to change it. |
| | + | #Access to Nextcloud (data manager). |
| | + | #Access to P2P. |
| | + | #Access to Safe space. |
| | + | #Access to Plex service. |
| | + | #Here find all informations for services and plugins. |
| | + | #If you can not access to P2P, click here. |
