Customer area Seedbox : Différence entre versions

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==Connecting to the customer area==
 
 
[[Fichier:enterwebsiteredwater.png|thumb|250px|alt=Formulaire de connexion|]]
 
 
Fill in the following
 
 
*1 - Email Registration
 
*2 - Password (case sensitive / lower case)
 
*3 - Request a password reset
 
Click on ''login'' to access to the customer area.
 
 
Options:
 
 
If you have forgotten your passwor, just click on, ''Request a password reset'',
 
 
Fill your email adress in the case, and then you will receive a new password.
 
 
Remember Me: To avoid having to fill out the form again
 
[[Fichier:lost emailredwater.png|thumb|right|250px|]]
 
 
*Forgot password
 
** Enter your current email.
 
** Click on ''send''
 
 
You will receive by email instructions to get a new password.
 
 
 
==Home client area==
 
==Home client area==
  
[[Fichier:ecranacceuilmanagerredwater.png|thumb|300px]]
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*After logging in www.seedbox.fr, click on "Seedbox" buton to access to your manager, which provides access to all elements on the site:
After logging in, you access your manager, which provides access to all elements on the site:
 
 
 
*1 - Access to Seedbox
 
*2 - ''My account'' allow you to  change password and email and contact support.
 
*3 - ''My billing area'' allow you to acces to your bills area, to add funds and manage your affiliate.
 
 
 
==bills summary==
 
 
 
[[Fichier:invoice01redwater.png|thumb|300px]]
 
 
 
You can view your bills from the tab number four in the menu
 
 
 
"My bills" allows you to view, download or print your invoices.
 
 
 
A summary of your bills is indicated:
 
 
 
*1 - The number of your invoice
 
*2 - Invoice created Date
 
*3 - Invoice due date
 
*4 - Amount
 
*5 - Status (Unpaid)
 
*6 - Status (paid)
 
 
 
 
 
Renewal invoices are posted 10 days before the due date.
 
 
 
Paying bills is done by clicking on "View Invoice", then click on the Paypal logo that appears at the top right of the invoice.
 
 
 
==Access to customer support by email / ticket / live chat==
 
 
 
[[Fichier:ACCESSUPPORTREDWATER.png|thumb|250px]]
 
 
 
Access to customer support can be done since,
 
*The tab number 3 from the left menu.
 
[[Fichier:accessupportfooterwater.png.png|thumb|150px]]
 
 
 
 
 
 
 
or
 
 
 
*You can use direct link from the footer
 
 
 
 
 
 
 
 
 
 
 
Here is listed all of your support request and,
 
[[Fichier:TICKESUPPORT2REDWATER.png|thumb|350px]]
 
 
 
  
*1 - Date and time of opening ticket
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[[Fichier:Nouveau_managerred.png|700px]]
*2 - Department
 
*3 - Topic
 
*4 - State (Answered, pending or closed)
 
*5 - Answer date
 
  
To send a support request, click on "Open a new ticket"
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#Here, you can find how data are stored in your seedbox manager.
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#Here, you can find how data are stored in your Safe space.
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#Actual location for data. Cliqck on it to change it.
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#Access to Nextcloud (data manager).
 +
#Access to P2P.
 +
#Access to Safe space.
 +
#Access to Plex service.
 +
#Here find all informations for services and plugins.
 +
#If you can not access to P2P, click here.

Version actuelle datée du 7 mai 2019 à 11:27

Home client area

  • After logging in www.seedbox.fr, click on "Seedbox" buton to access to your manager, which provides access to all elements on the site:

Nouveau managerred.png

  1. Here, you can find how data are stored in your seedbox manager.
  2. Here, you can find how data are stored in your Safe space.
  3. Actual location for data. Cliqck on it to change it.
  4. Access to Nextcloud (data manager).
  5. Access to P2P.
  6. Access to Safe space.
  7. Access to Plex service.
  8. Here find all informations for services and plugins.
  9. If you can not access to P2P, click here.