Customer area Seedbox : Différence entre versions

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2- And click on ''Modifiy''
 
2- And click on ''Modifiy''
  
==Access to customer support by email / ticket / live chat==
+
==Change password to acces to website==
  
[[Fichier:ACCESSUPPORTREDWATER.png|thumb|250px]]
+
[[Fichier:changepassword.png|thumb|250px]]
  
Access to customer support can be done since,
+
1- Enter your current password,
*The tab number 3 from the left menu.
 
[[Fichier:accessupportfooterwater.png.png|thumb|150px]]
 
  
 +
2- Enter your new password,
  
 +
3- Confirm it,
  
or
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4-5 Validate the change or cancel it.
 
 
*You can use direct link from the footer
 
 
 
 
 
 
 
 
 
 
 
Here is listed all of your support request and,
 
[[Fichier:TICKESUPPORT2REDWATER.png|thumb|350px]]
 
 
 
 
 
*1 - Date and time of opening ticket
 
*2 - Department
 
*3 - Topic
 
*4 - State (Answered, pending or closed)
 
*5 - Answer date
 
 
 
To send a support request, click on "Open a new ticket"
 

Version du 29 juillet 2013 à 12:26

Connecting to the customer area

Formulaire de connexion

Fill in the following

  • 1 - Email Registration
  • 2 - Password (case sensitive / lower case)
  • 3 - Request a password reset

Click on login to access to the customer area.

Options:

If you have forgotten your passwor, just click on, Request a password reset,

Fill your email adress in the case, and then you will receive a new password.

Remember Me: To avoid having to fill out the form again

Lost emailredwater.png
  • Forgot password
    • Enter your current email.
    • Click on send

You will receive by email instructions to get a new password.

Home client area

Ecranacceuilmanagerredwater.png

After logging in, you access your manager, which provides access to all elements on the site:

  • 1 - Access to Seedbox
  • 2 - My account allow you to change password and email and contact support.
  • 3 - My billing area allow you to acces to your bills area, to add funds and manage your affiliate.


My Account

Change your email

Changeemailredwater.png

You can modify your email from the tab Email Updates in the menu

1- Enter your new adress email,

2- And click on Modifiy

Change password to acces to website

Changepassword.png

1- Enter your current password,

2- Enter your new password,

3- Confirm it,

4-5 Validate the change or cancel it.