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*This error mean that there is a <span style=color:red>'''problem with your Login or password'''.
 
*This error mean that there is a <span style=color:red>'''problem with your Login or password'''.
  
*Your login is available in your Manager, in additional services.
+
*Your login is available in your Manager, in "details" thumbnail.
  
*If you don't find your password, you can send a request to our support team.
+
**You can through "detail" thumbnail change your password for service.
**You can through "Advanced configuration" thumbnail chage your password for service.
 
  
 
=="Time out" error type==
 
=="Time out" error type==

Version du 30 juillet 2019 à 14:38

Error status 530

Status:	Resolving address of frontXXX.sdbx.co
Status:	Connecting to xx.xxx.xxx.xxx:xx...
Status:	Connection established, waiting for welcome message...
Response:	220 Welcome ! You can setup FTP and           FTPES (TLS Explicit) connections.
Command:	USER XXXXXX
Response:	331 Please specify the password.
Command:	PASS ************
Response:	530 Login incorrect.<-- Login Error
Error:	Critical error
Error:	Could not connect to server
  • This error mean that there is a problem with your Login or password.
  • Your login is available in your Manager, in "details" thumbnail.
    • You can through "detail" thumbnail change your password for service.

"Time out" error type

First, please be sure to have entered port 21 in site Manager
  • If you receive this error, and there is no port error, it means that your FTP line get some difficulties to be connected to your server.
  • First, you can disable "time out" value.


To do this, please go to "Edit", then "Settings"

TimeoutENredwater.png


  • Set Time out value to zero, which will disable it.
  • Click on "Ok" to validate choice.

Port error

Status:	Resolving address of poolXXX.seedbox.fr
Status:	Connecting to XX.XXX.XXX.XXX:3128... <-- Port error
Status:	Connection established, waiting for welcome message...
Error:	Connection timed out
Error:	Could not connect to server
  • Please be sure, that when you configure filezilla, your are using the good port.
  • In site manager, ONLY port 21 is available.
  • If you set any other port, you will get this issue.

Maximum simultaneous transfers

  • Upload and download transfer are count in simultaneous transfer
  • If you get this issue :
 421 I can't accept more than 5 connections as the same user
  • Please go to "Edit", then "Transfers"
  • Set the limit to five simultaneous transfer.
Config filezilla slots ENredwater.png
  • The others limit value need to be set to zero.