Customer area Seedbox

Connecting to the customer area

Fill in the following

• 1 - Email Registration
• 2 - Password (case sensitive / lower case)
• 3 - Request a password reset

Click on login to access to the customer area.

Options:

If you have forgotten your passwor, just click on, Request a password reset,

Fill your email adress in the case, and then you will receive a new password.

Remember Me: To avoid having to fill out the form again

• Forgot password
  • Enter your current email.
  • Click on send

You will receive by email instructions to get a new password.

Home client area

After logging in, you access your manager, which provides access to all elements on the site:

• 1 - Access to Seedbox
• 2 - Personal Information
• 3 - Documentation

You can at any time change interface language simply by clicking on the flag

the left menu is composed by quick link

• 1 - Access to Seedbox
• 2 - Access to Plugins
• 3 - Order a new pack
• 4 - Acces to your Invoices
• 5 - Acces to your Commissions
• 6- Acces to support

bills summary

You can view your bills from the tab number four in the menu

"My bills" allows you to view, download or print your invoices.

A summary of your bills is indicated:

• 1 - The number of your invoice
• 2 - Invoice created Date
• 3 - Invoice due date
• 4 - Amount
• 5 - Status (Unpaid)
• 6 - Status (paid)

Renewal invoices are posted 10 days before the due date.

Paying bills is done by clicking on "View Invoice", then click on the Paypal logo that appears at the top right of the invoice.

Access to customer support by email / ticket / live chat

Access to customer support can be done since,

• The tab number 3 from the left menu.

or

• You can use direct link from the footer

Here is listed all of your support request and,

• 1 - Date and time of opening ticket
• 2 - Department
• 3 - Topic
• 4 - State (Answered, pending or closed)
• 5 - Answer date

To send a support request, click on "Open a new ticket"