With Filezilla

• For any question, you can contact us via :

1. Live Chat,
2. Ticket support.

Error status 530

Status:	Resolving address of frontXXX.sdbx.co
Status:	Connecting to xx.xxx.xxx.xxx:xx...
Status:	Connection established, waiting for welcome message...
Response:	220 Welcome ! I'm Seedbox.fr FTP server ! You can setup FTP and           FTPES (TLS Explicit) connections.
Command:	USER XXXXXX
Response:	331 Please specify the password.
Command:	PASS ************
Response:	530 Login incorrect.<-- Login Error
Error:	Critical error
Error:	Could not connect to server

• This error mean that there is a problem with your Login or password.

• Your login is available in your Manager, in additional services.

• If you don't find your password, you can send a request to our support team.
  • You can add a new password or request an auto generated one.

"Time out" error type

First, please be sure to have entered port 21 in site Manager

• If you receive this error, and there is no port error, it means that your FTP line get some difficulties to be connected to your server.

• First, you can disable "time out" value.

To do this, please go to "Edit", then "Settings"

• Set Time out value to zero, which will disable it.
• Click on "Ok" to validate choice.

Port error

Status:	Resolving address of poolXXX.seedbox.fr
Status:	Connecting to XX.XXX.XXX.XXX:3128... <-- Port error
Status:	Connection established, waiting for welcome message...
Error:	Connection timed out
Error:	Could not connect to server

• Please be sure, that when you configure filezilla, your are using the good port.

• In site manager, ONLY port 21 is available.

• If you set any other port, you will get this issue.

Maximum simultaneous transfers

• Upload and download transfer are count in simultaneous transfer

• If you get this issue :

 421 I can't accept more than 5 connections as the same user

• Please go to "Edit", then "Transfers"

• Set the limit to five simultaneous transfer.

• The others limit value need to be set to zero.