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Error 401

  • This error message means that there is an error in your login or password use.
  • Your login details are available from your manager, also in the welcome email that has been sent to you when you registered.
  • If you can't find this email, you can ask us to re-shipping it via support ticket

Error 403

  • It is necessary to enable external access directly from the manager.
  • Sign in to your manager and choose the package concerned,
  • then, in "Plugins and Module" activate "Seedbox remote access"
  • Confirm your choice by clicking on "Update"

Unwanted disconnections

  • This plugin provided as an additional connection, makes a connection between your PC and the server.
  • However, if for some reason or another a micro break occurs, the plugin will display an error message on the screen.
  • The established connection is very sensitive to small cuts.
  • That is, when a disconnection occurs, the seedbox is not affected and continue to exchange data.


  • If you get this issue, you can use directly your transfer interface.
  • You can also use plugins for your Chrome and Firefox browsers.

I get a message "tracker did not respond" what to do ?

  • This message indicates that the seedbox does not receive a response from the tracker.
  • Several solutions are available, priority should, try to change the location of your package.
  • Go to your manager, then click on "Advanced Configuration" and finally, choose a different one currently selected country.
  • If the problem persists, it will be necessary to contact the team who manages the tracker concerned to inform them of the problem.